Privacy Policy

Effective Date: April 16, 2026

At KoalaReviews, your venue's data is treated with absolute discretion. We collect and process information solely to provide a high-fidelity, personalized reputation management service.

1. Information We Collect

Google Business Profile Data: When you connect your account, we access your venue's name, location, and guest reviews.
Venue Metadata: To improve the accuracy of AI-generated draft replies, we may access publicly available information from your Google Business Profile listing, including business name, category, description, and menu items. This allows KoalaReviews to reference your actual offerings — such as dish names and service descriptions — correctly in guest replies.

2. Purpose of Processing

We use this data for a single purpose: to generate draft replies that reflect the reality and voice of your business. We do not sell, trade, or share your data with third-party advertisers. Review data is never used to train machine learning models.

3. Data Control & Retention

You retain full ownership of your data. If you disconnect your Google Business Profile, our access is revoked. You may request the permanent deletion of your account and all associated data by contacting david@koalareviews.com.